Customer Success Lead

Careers

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Customer Success Lead

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Location  

Hybrid or Remote (Secure Engage – Canada/US)

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Type  

Full Time

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Key Responsibilities

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• Lead the post-sale customer journey—from onboarding to renewal—ensuring enterprise clients receive measurable value from the Secure Engage platform  
• Build and maintain strong relationships with compliance, legal, and procurement stakeholders at financial institutions and their HRHT third parties  
• Anticipate client needs, proactively manage expectations, and drive engagement, satisfaction, and retention  
• Collaborate closely with Product and Sales teams to ensure client feedback shapes platform enhancements and roadmap decisions  
• Create customer success playbooks, reporting dashboards, and support processes for scale  
• Oversee the design and delivery of training sessions, documentation, and best practices  

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Required Skills & Qualifications

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• 5+ years in customer success, account management, or implementation roles, preferably in SaaS or RegTech  
• Proven experience managing enterprise relationships and complex stakeholder groups  
• Strong communication, empathy, and problem-solving skills  
• Understanding of compliance, risk, or legal tech platforms is highly preferred  
• Ability to thrive in a fast-paced, startup environment and build processes from the ground up  
• Experience with tools like HubSpot, Notion, or Intercom is a plus  

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What We Offer

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• Remote-first work with flexible scheduling  
• Paid time off and generous benefits  
• Equity ownership in a fast-growing AI-powered compliance platform  
• A close-knit team committed to meaningful work and customer impact  
• Opportunities for growth into leadership as we scale globally

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Submit your Application

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First Name  

Last Name  

Email  

Phone Number  

Job Position  

Select…  

Head of Compliance and Regulatory Affairs  

Head of Sales / Go-To-Market (GTM)  

Enterprise Account Executive (Canada)  

Customer Success Lead  

Fractional CFO  

Chief Marketing Officer (CMO)  

Sales Engineer  

AI Engineer  

Full Stack Software Developer (Ruby on Rails, React, Python)  

Accountant (Part-Time)  

Chief Operating Officer (COO)  

strategic-account-manager-–-client-relations

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Social Media Links

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LinkedIn URL  

Other Social Media  

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Additional Information

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Message  

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Current Openings

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Explore exciting career opportunities at SEAL.

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Full-time

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Strategic Account Manager – Client Relations  

Hybrid or Remote (Secure Engage – Canada/US)  

• Manage and grow relationships with compliance groups in financial institutions  
• Drive sales and partnership opportunities  
• Apply now

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Full-time

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Head of Compliance and Regulatory Affairs  

Hybrid or Remote (Secure Engage – Canada/US)  

• Lead the development and execution of Secure Engage’s compliance strategy across North American and international regulatory frameworks (OSFI B-10, DORA, OCC, etc.)  
• Collaborate with product, engineering, and legal teams to ensure platform readiness and defensibility against financial regulatory standards  
• Apply now

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Full-time

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Head of Sales / Go-To-Market (GTM)  

Hybrid or Remote (Secure Engage – Canada/US)  

• Own and execute the overall sales and go-to-market strategy for Secure Engage across North America  
• Build and lead a high-performance sales team focused on enterprise clients (banks, insurers, law firms, regulators)  
• Apply now

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Full-time

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Enterprise Account Executive (Canada)  

Hybrid or Remote (Secure Engage – Canada)  

• Own the full sales cycle for enterprise clients across Canada—prospecting, pitching, negotiating, and closing  
• Build relationships with compliance, legal, procurement, and risk teams within financial institutions and regulated sectors  
• Apply now

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Full-time

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Fractional CFO  

Hybrid or Remote (Secure Engage – Canada/US)  

• Lead Secure Engage’s fundraising strategy, including preparation of investor materials, pitch support, and financial due diligence  
• Manage the end-to-end fundraising process—from pipeline development to deal structuring and closing  
• Apply now

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Full-time

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Chief Marketing Officer (CMO)  

Hybrid or Remote (Secure Engage – Canada/US)  

• Own and lead Secure Engage’s global marketing strategy, with a focus on demand generation, brand awareness, and thought leadership in the compliance, legaltech, and cybersecurity space  
• Build a strong digital and content marketing engine, with clear messaging tailored to CCOs, CISOs, GCs, and regulatory stakeholders in financial institutions and HRHT sectors  
• Apply now

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Full-time

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Sales Engineer  

Hybrid or Remote (Secure Engage – Canada/US)  

• Act as the technical bridge between Sales, Product, and prospective clients—translating complex platform capabilities into clear, compelling value propositions  
• Support the sales team during discovery, demos, and technical evaluations with banks, insurers, and law firms  
• Apply now

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Full-time

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AI Engineer – Forward Deployed (Senior & Junior Roles Available)  

Hybrid or Remote (Secure Engage – Canada/US)  

• Secure Engage is building a category-defining AI platform for cybersecurity and compliance. We’re looking for two AI Engineers (1 Senior, 1 Junior) to join our forward-deployed engineering team—working directly with customers, product, and internal stakeholders to bring powerful AI workflows to life.  
• Apply now

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Full-time

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Full Stack Software Developer (Ruby on Rails, React, Python)  

Hybrid or Remote (Secure Engage – Canada/US)  

• Secure Engage is redefining how organizations manage cyber and regulatory risk using AI. We’re looking for a Full Stack Software Developer to help us build and scale our platform—from back-end infrastructure to front-end user experiences.  
• Apply now

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Part-Time (10–20 hours/week)

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Accountant (Part-Time)  

Hybrid or Remote (Secure Engage – Canada/US)  

• Secure Engage is a fast-growing SaaS company focused on AI-powered cybersecurity and compliance. We’re looking for a detail-oriented, proactive Accountant to manage day-to-day financial operations, assist with month-end reporting, and ensure our books are accurate and audit-ready.  
• Apply now

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Full Time

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Chief Operating Officer (COO)  

Hybrid or Remote (Secure Engage – Canada/US)  

• Secure Engage is a fast-growing, AI-powered platform transforming how organizations manage cybersecurity and compliance across high-risk, high-trust (HRHT) relationships. As we scale, we’re looking for a strategic and execution-focused COO to lead day-to-day operations and help drive growth across product, customer success, and revenue teams.  
• Apply now