Customer Service Lead

Job Description:

We’re hiring a Customer Service Lead to oversee our field service technicians and parts sales team. This role is key to driving customer satisfaction, service excellence, and aftermarket growth.

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What You’ll Do

• Lead & develop a multi-state team of field techs and parts sales (14 total)
• Ensure top-tier customer experience and resolve escalations
• Drive parts sales, retrofits, and rebuild initiatives
• Build strong customer relationships (existing + new)
• Implement service processes, KPIs, and continuous improvements
• Partner cross-functionally and report on performance & customer satisfaction

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What We’re Looking For

• Customer Service or Customer Support leadership experience
• Strong background in field service + mechanical/electrical environments
• Proven leadership and team management skills
• Financial acumen (costing & estimating)
• Experience with CRM/ERP systems

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Nice to Have

• Experience in forest products or biomass industry
• Degree in Business, Mechanical, or Electrical Engineering

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Job Type & Location

This is a Permanent position based out of Vancouver, WA.

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Pay And Benefits

The pay range for this position is $90000.00 - $115000.00/yr.

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Vacation: 3 weeks  

Sick Time: 5 days  

Employee Benefits: Medical, Dental, Vision, Life Insurance  

Retirement Plan: Employee contributed 401(k) and Profit Sharing

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Workplace Type

This is a fully onsite position in Vancouver,WA.

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Application Deadline

This position is anticipated to close on May 28, 2026.

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About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

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Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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Use of Artificial Intelligence (AI):

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.