COO

Job Description:

We are looking for an experienced and execution-focused Chief Operating Officer (COO) to lead and scale our end-to-end company operations across our organization and our offshore subsidiary. This role is responsible for operational excellence across product deployment, customer onboarding, customer support, incident management, compliance, and cross-functional execution.

As COO, you will partner closely with the CEO to translate strategy into scalable processes, ensuring operational readiness as we grow from early-stage to industry-leading scale.

You must be a “doer and thinker in one” and fit in our mission-driven culture based on innovation, transparency, accountability, dedication, execution, pursuit of excellence, and no politics.

This is a unique opportunity to be a key leader in a rapidly growing and impactful company and directly shape the future of AI-driven healthcare operations.

Key Responsibilities

Operational Leadership & Strategy 

• Own company-wide operations, ensuring predictable execution across product deployment, customer onboarding, and day-to-day business operations.  
• Build operational frameworks, playbooks, KPIs, and dashboards to measure performance, efficiency, and customer outcomes.  
• Lead and structure US and offshore operational teams (deployment, customer support, operations, and service delivery).  
• Drive operational readiness for rapid scale. 

Deployment & Rollout Management 

• Oversee end-to-end deployment lifecycle: planning, customer readiness, configuration, testing, training, and go-live.  
• Establish repeatable, scalable rollout processes for multiple concurrent enterprise customers.  
• Partner with Product and Engineering to align releases with customer timelines and operational capacity. 

Customer Success & Incident Management 

• Own the customer success, support, and incident escalation processes to ensure fast resolution and high customer satisfaction.  
• Implement SLAs, incident response protocols, RCA (root cause analysis), and continuous improvement loops.  
• Lead cross-functional war rooms for critical customer issues.  

Cross-Functional Execution & Alignment 

• High ownership, direct partnership with the CEO, and visibility across all business areas.  
• Ensure tight execution across Product, Engineering, Sales, Clinical Ops, Finance, and HR.  
• Translate CEO strategy into clear operational plans, resource allocation, and cross-team accountability.  
• Oversee OKRs, quarterly planning, and operational cadence. 

Compliance & Risk Management

• Ensure HIPAA, HITRUST, SOC2, and healthcare regulatory compliance across operations.  
• Implement data security, privacy, and operational risk controls. 

People & Culture 

• Build high-performing team across operations, customer success, program management, and service delivery.  
• You are the first one taking on operation, you must be hands-on, able to handle it yourself, not an email forwarder.  
• Ensuring ethic practice, customer centric, AI-first, alignment with company values and performance expectations, hold the accountability to yourself and to others.  

Qualifications (Required)

• You must currently be located in the Seattle Metro Region. Able to work hybrid on-site a minimum of three days at our Bellevue location
• 10+ years of experience in Operations, General Management, or Customer Delivery roles.  
• 5+ years leading operations in high-growth SaaS, HealthTech, HCIT, or AI-enabled service companies.  
• Proven success as hands-on operational experts with discipline and precise execution, having scaled operational teams and processes in a fast-growing startup.  
• Experience leading deployments for enterprise healthcare organizations (providers, payers, RCM, Clinical Operation, etc.).  
• Strong understanding of HIPAA, data privacy, and healthcare operations workflows.  
• Exceptional project management, organizational, and cross-functional leadership skills.  
• Enjoying rolling up sleeves to solve operational issues directly. 

Preferred

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• Experience managing teams across US and offshore.  
• Operational leadership in AI/ML-enabled SaaS products.  
• Prior experience with customer escalations and high-severity incident management. 

Compensation And Benefits

• Base Salary Range: $250,000 - $325,000 per year (commensurate with experience and qualifications).  
• Target Annual Performance Bonus.  
• Equity Package: Early-stage-level equity participation in a high-growth company.  
• Comprehensive benefits package including medical, dental, vision, life and AD&D insurance; 401K with generous company’s matching contributions; paid time off and holidays. 

If you are interested , you can reach me via:

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jiangzhiming11@126.com