Contracts Specialist

Job Description:

This Contracts Specialist will be responsible for managing, drafting, and negotiating various documents, including commercial contracts, amendments, renewals, non-disclosure agreements, and third-party contracts. This role ensures compliance with company policies and legal requirements. The ideal candidate is detail-oriented, possesses strong analytical skills, and can work collaboratively with various departments. Additionally, this role involves effectively communicating and explaining the company’s contracting policies both internally and externally.

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Contract Management

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• Review, draft, and negotiate various sales contracts, including SaaS and Software License Agreements, maintenance and support agreements, vendor agreements, non-disclosure agreements, amendments, and other commercial agreements.  
• Review and draft responses to customer RFPs as needed.  
• Develop and update internal contract templates and forms.  
• Ability to draft bespoke contracts on an ad-hoc basis.  
• Maintain accurate records of all contracts and related documentation.  
• Monitor contract performance and ensure timely renewals and extension amendments.  
• Identify and escalate non-standard, complex matters to appropriate internal resources.  
• Collaborate with internal teams, including sales, finance, professional services, support, and security teams to address contract-related issues.  
• Complete assigned work with speed and accuracy.

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Process Improvement

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• Utilize Contract Lifecycle Management (DocuSign CLM and DocuSign AI) to streamline contracting processes.  
• Support legal operations to improve contract management efficiency and ensure alignment with business goals.  
• Assist in developing and implementing contract management processes and best practices with the use of AI and other tools.  

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Additional Responsibilities

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• Work on additional projects and initiatives as directed by the Assistant General Counsels or Deputy General Counsel.  
• Perform every task with a customer service focus.  
• At least 3 years of post-graduation experience in contract management, preferably in the software industry.  
• Strong understanding of contract law and legal terminology.  
• Experience with RFP processes, Contract Lifecycle Management (DocuSign CLM) and CRM (SalesForce) tools.  
• Proficiency with use of AI tools
• Excellent negotiation, communication, and interpersonal skills.  
• Detail-oriented with strong analytical and problem-solving abilities.  
• Ability to work independently and as part of a team in a fast-paced environment.  
• Juris Doctorate degree is not a requirement, but a plus.  
• Additional experience or knowledge in the following areas is a plus:  
• Intellectual Property  
• Data security  
• Litigation/dispute management  
• State and local government contracting