Chief Operating Officer

Job Description:

This role is located in Albuquerque, NM and offers a relocation package for non-local candidates.

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Leadership Profile

The successful COO will be:

• Decisive, disciplined, and execution-oriented.
• Highly organized with a strong process and systems mindset.
• Comfortable driving change and holding teams accountable.
• Respected as a leader who inspires ownership, followership, and results.
• Hands-on when needed, but capable of delegating effectively and developing leaders

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Responsibilities:

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Operational Leadership

• Provide clear, decisive leadership across all operational functions, ensuring alignment with company goals and performance expectations.
• Identify operational inefficiencies, design improvement initiatives, and lead execution to drive scalability and productivity.
• Establish strong checks and balances, particularly within accounting and financial operations.
• Ensure the organization operates efficiently, effectively, and with consistent accountability.

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Financial & Accounting Oversight

• Oversee accounting operations, ensuring accuracy, transparency, and appropriate internal controls.
• Ensure timely, reliable financial reporting, including financial statements and cash flow reporting.
• Partner with finance and accounting teams to strengthen processes, documentation, and institutional knowledge retention.
• Drive financial discipline and support informed decision-making across the organization.

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Asset Management & Real Estate Operations

• Oversee asset management functions, ensuring optimized performance across the real estate portfolio.
• Provide leadership and support for property acquisitions and dispositions.
• Leverage strong working knowledge of Yardi to ensure accurate reporting, operational efficiency, and data integrity.

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People & Organizational Leadership

• Lead, mentor, and develop department leaders and teams, fostering a culture of ownership, accountability, and continuous improvement.
• Evaluate organizational structure and staffing levels, addressing overstaffing or misalignment where necessary.
• Inspire followership through credibility, experience, and a hands-on leadership style.
• Drive performance standards and ensure teams are empowered, supported, and held accountable.

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Process, Systems & Governance

• Develop, document, and implement standard operating procedures across departments.
• Strengthen institutional knowledge retention and reduce reliance on tribal knowledge.
• Ensure compliance with legal, regulatory, and internal governance standards.
• Partner closely with Legal and HR to support sound risk management and people practices.

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Qualifications & Experience:

• Minimum of 20 years of relevant experience, preferably within commercial real estate ownership and operations.
• Broad and diverse background across real estate operations, accounting/finance, asset management, and organizational leadership.
• Strong working knowledge of Yardi required.
• Proven experience with property acquisitions and dispositions.
• Demonstrated track record of identifying inefficiencies and leading operational improvements.
• Experience advancing through the ranks, with a deep understanding of how organizations function at all levels.
• Strong leadership presence with the ability to guide, direct, and elevate performance across teams.