Marketing + Media Alliance (MMA) is seeking an experienced Chief of Staff to partner closely with the CEO in supporting our mission to advance major marketers’ ability to create value through evidence-based models, frameworks, and revolutionary innovation. Working across strategy, operations, and execution, the Chief of Staff plays a pivotal role in driving organizational priorities, leading cross-functional initiatives, and ensuring the successful delivery of high-impact projects. This is not a gatekeeping job. It is an additive one: to help the organization move faster and better serve the mission and our members.
What you will own: CEO-sponsored initiatives end-to-end, and the foundational internal programs a fast-scaling organization needs. Also includes line management of the Events, Board, Operations, and Administrative teams — 4 people today, and growing. Plus, the company tech stack and our shift to an AI-first operating model, alongside our Chief AI Officer.
We need a high-energy, organized, intellectually sharp project manager and a strong problem solver to support our fast-scaling organization as Chief of Staff. The whole MMA runs on three things: relentlessness, ownership, and trying to be great at the work, all with the aim of creating legacy-making impact.
This is a game-changing role for a highly motivated, independent, A-player to join our team of marketers, subject matter experts, researchers, and ex-consultants, helping to tackle complex marketing challenges from strategy to execution. As a growing organization (likely to double in next five years), we offer major growth opportunities for the right person, both inside MMA and beyond.
MMA works with the biggest companies in the world, including Google, Meta, and Amazon, and the biggest marketers in the world, including General Motors, Visa, Novartis, Uber, and AT&T. We, quite literally, especially given the onslaught of AI, sit at the most interesting intersection in many parts of business today and work with the largest, most impactful companies out there.
At MMA, our goals are simple: we are here to lead the most extraordinary transformation that marketing and business will experience in our generation.
We fully expect everyone at MMA to learn AI and the toolsets that leverage it. This is not a nice-to-have skill to pick up when you have time. You need to be eager and willing to build real AI fluency and change how you work. We put real time, money and commitment behind that expectation:
We close MMA on Thursday afternoons so everyone here can learn AI. No meetings, no deliverables, just building AI fluency.
We expect you to rebuild your workflows with AI.
We supply access to the tech: Claude, ChatGPT, and whatever else earns its place.
We run regular training sessions, and a Chief AI Officer leads internal adoption, upskilling, tool onboarding, and measurement of whether any of it is working. The Chief AI Officer owns the tooling and the program. You own whether the organization actually changes how it works.
Lead cross-functional strategic projects from planning through implementation. Identify and lead wherever there are gaps.
Take ownership of CEO-sponsored initiatives from concept through execution, ensuring successful delivery and measurable outcomes.
Coordinate major foundational internal initiatives requiring experienced program and project management.
Support department leaders with operational planning and problem-solving.
Support the adoption of automation and tools to reduce manual work.
Improve onboarding, training materials and internal documentation.
Act as a bridge between teams to remove blockers and improve communication.
Identify opportunities to improve organizational effectiveness through process improvement and operational excellence.
Line manage the Events, Board and Administrative teams, currently 4 people. And likely more over time.
Support and own the tech stack at the company. And again, support a total transformation of the company to an AI-first leadership dynamic.
Maintain visibility of CEO priorities, ensuring strategic initiatives remain aligned and deliverables are completed on schedule and manage the team to deliver.
Provide leadership during periods of organizational change and support critical operational priorities as they arise.
Develop executive presentations, board materials, and strategic communications to support organizational decision-making. And raise the quality of all of that.
You are naturally proactive and enjoy solving complex organizational challenges before they become problems.
You build trusted relationships and influence stakeholders across multiple teams and levels.
You are equally comfortable thinking strategically and delivering operationally.
You thrive in an entrepreneurial environment where priorities evolve quickly and owning the outcome is at your core. That bears repeating. You must thrive in accepting full responsibility for outcomes.
You love to create new solutions. You would rather rebuild a broken system than keep patching it. (Maybe before others even knew it was a problem.)
You enjoy creating clarity, structure and momentum within complex organizations.
You like working at the top of an organization and get energy by exposure to some of the biggest C-suite execs in the world.
Claude and ChatGPT, including agents, projects and the coding tools (Cowork, Code, Codex). This is the core of how we work, not a side experiment.
Microsoft 365: Outlook, Word, Excel, PowerPoint, SharePoint and Teams.
Slack for everything internal.
Asana for tasks, projects and program management.
HubSpot for marketing and member communications plus membership records, pipeline and email automation.
Apollo for audience building and prospect campaigns.
Granola or Fireflies for meeting capture and Zoom for webinars and member sessions.
Zapier and other automation tools for building workflows that run without us.
If you know other things that would make us better, we’re very open to that.
Bachelor’s degree preferred but not required; advanced degrees and MBAs are valued but not needed. Raw intelligence matters more than schooling.
7-8+ years of senior CoS or operating experience, or in an equivalent right-hand role to a CEO. 15+ years of overall experience is essential. A background in business management, operations or consulting are equally relevant. Regardless, must have a proven record of high performance and achievements in past positions.
Exceptional written and verbal communication skills, including experience preparing executive communications, presentations, and reports.
PMP or another project management credential is a plus, not a requirement.
Experience working around marketing, or in roles that involve a deep level of understanding of marketing. Especially advanced marketing for big enterprises.
MMA has an entrepreneurial spirit, and the workload tends to be fluid and urgent. We are scrappy go-getters who thrive with:
Freedom to explore solutions and improvements (no red tape!).
Tackling tough, complex problems (we love challenges).
Designing and implementing solutions that are innovative and create lasting change and value to our team, the members and the industry at large.
We’re fearless, driven, and intelligently disruptive. That’s how we solve challenges that most others give up on.
This is a great environment for people who like to stretch themselves and enjoy having the independence and authority to improve processes and drive measurable outcomes. We’re on a mission.
It is not a great fit for people who thrive on structure, static goals, and well-worn paths.
The work we do will impact the industry well into the future and provides legacy for those involved.
Compensation: [TBD: base band]. [TBD: bonus or additional compensation.] MMA is a nonprofit, so there is no equity component.
Team: 4 direct reports in Events, Board, and Administration.
Location: 100% remote. We are open to candidates based outside the U.S., provided you work U.S. hours.
Travel: Very limited. Occasional team off-sites, most likely in New York City or near Los Angeles.
The Marketing + Media Alliance (MMA) is the global, nonprofit alliance of Chief Marketing Officers and senior marketing leaders working to advance marketers’ ability to create value. Led by CMOs and supported by the full marketing ecosystem, including brands, AdTech and MarTech, media, consultancies, agencies, and platforms, MMA builds evidence-based models, frameworks, and tools validated through multi-year, multi-million-dollar Think Tanks and Labs.
Our members include the largest marketing organizations and the biggest CMOs in the industry, often with billion-dollar marketing budgets. This includes AT&T, General Motors, Novartis, Uber, Marriott, and dozens of others. Also, at the leadership level are extraordinary senior leaders from Meta, Google, Pinterest, TikTok, and many others.
MMA tackles the industry’s biggest unanswered questions: what truly drives growth, what measurement methods can be trusted, how AI should be operationalized responsibly, and which organizational strategies increase business performance. MMA translates its work into applied playbooks and tools that members use to improve marketing outcomes and strengthen marketing’s ability to create enterprise value. MMA’s global think tanks include Marketing Attribution (MATT), Marketing Org Strategy (MOSTT), AI Leadership (ALTT), and Data & Customer Experience (DATT), with additional initiatives underway.
Headquartered in New York City, MMA operates in 16 countries across APAC, Europe, MEA, LATAM, and North America. MMA represents more than 850 corporate members and convenes the industry through 50+ global conferences annually, including its flagship U.S. gatherings: MMA’s POSSIBLE (Miami) and the MMA CMO & CEO Summit.
CEO is Greg Stuart, https://www.linkedin.com/in/gregstuart/
greg@mmaglobal.com |
.svg)
.svg)
Every year, the Chief of Staff Network publishes the most trusted salary report for Operators. Last year we learned:
Your input makes this possible. It only takes 3 minutes to complete the survey.
