Chief of Staff - Leadership Operations and Executi

Job Description

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Role Summary

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The Chief of Staff (CoS) as a strategic partner to CxO and senior leadership, driving governance, executive communication, and data-driven decision-making. The role focuses on structured leadership reporting, dashboarding, and cross-functional alignment to ensure effective execution of business and technology initiatives.

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Key Responsibilities

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•  Leadership Support & Governance
•  Act as a trusted advisor, supporting leadership on strategic priorities and execution tracking
•  Drive governance cadence (weekly/monthly reviews), including agendas, action tracking, and decision support
•  Manage and standardize project charters, ensuring clear goals, timelines, and budgets across initiatives
•  Lead cross-functional alignment meetings to track progress and resolve RAID items

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•  Executive Communication
•  Develop executive-ready briefings, leadership updates, and business review presentations
•  Translate complex technical and operational inputs into clear, concise insights
•  Publish structured communications (e.g., workstream newsletters, milestone updates) for leadership visibility
•  Ensure consistent messaging across leadership forums and stakeholder groups

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•  Dashboard & Reporting
•  Build and manage executive dashboards (e.g., Smartsheet, Power BI) to track KPIs, risks, and progress
•  Automate reporting and maintain data grids for real-time visibility into programs (e.g., application migration, TSA/ISA tracking)
•  Consolidate monthly/quarterly data, validate KPI performance, and investigate outliers
•  Provide data-driven insights to support leadership decision-making

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•  Program & Initiative Management
•  Drive execution of cross-functional programs, including technical transformation initiatives
•  Track milestones for critical programs (e.g., migration, exit strategies) ensuring alignment with timelines and funding
•  Support leadership with structured analysis, action tracking, and escalation of risks/dependencies
•  Deliver time-sensitive and ad hoc leadership requests with high accuracy and quality

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•  Stakeholder Management
•  Partner with business, technology, and finance teams to ensure alignment on priorities and deliverables
•  Act as a liaison between leadership and delivery teams across global workspaces
•  Facilitate collaboration across cross-functional teams to ensure seamless execution

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•  Operational Excellence & Process Optimization
•  Develop and maintain SOPs to standardize workflows and ensure compliance adherence
•  Apply Lean methodologies to streamline tools, reporting systems (e.g., Smartsheet), and data structures
•  Eliminate redundancies and optimize workspace architecture for efficiency and scalability
•  Establish templates, playbooks, and reporting standards for consistent governance

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Required Skills & Experience

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•  Strong executive communication and storytelling capability
•  Expertise in dashboards, reporting tools (Smartsheet, Power BI, Excel)
•  Experience managing governance cadence, RAID logs, and KPI tracking
•  Ability to synthesize large datasets into leadership insights
•  Strong stakeholder management across business and technical teams
•  Experience in technical program management, product management, or PMO roles

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Base Salary Range : $100,000 to $125,000 Per Annum

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TCS Employee Benefits Summary

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Discretionary Annual Incentive.

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Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

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Family Support: Maternal & Parental Leaves.

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Insurance Options: Auto & Home Insurance, Identity Theft Protection.

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Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.

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Time Off: Vacation, Time Off, Sick Leave & Holidays.

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Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

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Qualifications

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BACHELOR OF COMPUTER SCIENCE