Chief of Staff

Invitation Homes is the nation’s largest single-family home leasing and management company, offering professionally managed, updated homes in desirable neighborhoods across 16 major U.S. markets. Since acquiring its first property in 2012, the company has built a portfolio of more than 50,000 homes and achieved an industry-leading 80% resident retention rate. Through a combination of scale, operational excellence, and resident-focused innovation, Invitation Homes has established itself as the premier provider of high-quality, single-family rentals. The organization is committed to delivering a consistent, worry-free leasing experience supported by best-in-class service, modern technology, and a strong local presence in every market it serves.

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Invitation Homes is distinguished by its commitment to innovation, service, and community. The company continues to lead the industry through forward-thinking initiatives, expanding into two service lines within the last two years: the implementation of Smart Home technology and the launch of its proprietary ProCare maintenance program, which provides proactive in-home service and 24/7 digital maintenance support through a dedicated app. Recently, they have also created a lending business line, and Invitation Homes continues to look for ways to grow the organization and its offerings. Backed by a team of approximately 1,800 associates—1,500 of whom serve in local markets—Invitation Homes delivers top-tier property management through experienced, service-oriented professionals who understand the importance of being both responsive and community-focused.

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As Invitation Homes continues to evolve both organically and acquisitively, they are looking to add a Chief of Staff who will serve as the right hand to the CEO and Founder while also working cross-functionally with key leadership to create operational efficiencies, streamline processes, and manage projects across business divisions. This leader will be an entrepreneurial-minded, organized, and collaborative self-starter who will act as a business accelerator, serving as a true partner to the leadership team and helping to drive formalization and structure around business operations. A successful Chief of Staff will maintain a high level of communication across all segments of the organization and take great pride in seeing a project from beginning to end. This person will have a high level of emotional intelligence while maintaining a sense of urgency and balancing multiple projects and responsibilities with grace.

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Culture

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Company Purpose

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“We unlock the power of home by providing high-quality living solutions and genuine care, which together offer stability, comfort and the freedom for residents and communities to thrive.”

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Shared Values

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“We connect the dots, aim true, raise the roof and embrace the journey.”

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At Invitation Homes, associates are considered the organization’s greatest asset. Whether working directly with residents or supporting centralized operations, each team member plays a critical role in delivering the quality, consistency, and care that define the company’s service model. Invitation Homes is firmly committed to the well-being, health, and safety of its workforce; they offer a collaborative environment built on integrity, transparency, and mutual respect where individuals can thrive and contribute meaningfully.

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The company’s culture is anchored in the values of Genuine Care and Standout Citizenship, which shape both internal operations and external community engagement. Associates are encouraged to be active participants in their communities by supporting local organizations and initiatives that strengthen neighborhood well-being. Invitation Homes continues to invest in the long-term vitality of the areas it serves through property improvements, resident services, and community partnerships, demonstrating its belief that strong communities create a strong company. Team members are empowered to make a lasting impact, not only within the organization but also in the neighborhoods where they live and work.

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Despite substantial growth and a national footprint, Invitation Homes remains dedicated to preserving its cultural values, recognizing that leadership plays a critical role in setting the tone. Successful leaders within the organization are collaborative, driven, and resilient, and have the confidence to take initiative in a fast-paced, high-performance environment. They combine decisiveness with emotional intelligence: they are fantastic listeners, will push when needed, and will hold others accountable with fairness and poise. The company seeks individuals who are secure in their abilities, committed to execution, and energized by the opportunity to grow alongside dynamic, mission-driven colleagues in an organization focused on doing good.

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Reporting Relationships

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This position reports directly to the CEO and Founder and will have direct interaction with the executive team and key Senior Vice Presidents. This person will also have frequent interaction with the Board of Directors and various external parties.

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Scope And Responsibilities

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The Chief of Staff will serve as a strategic partner to the CEO and executive leadership team, ensuring the Office of the CEO and senior management collaborate in a meaningful and efficient way, as well as helping drive continuous improvement and innovation across the organization. This position will be responsible for managing high-priority projects and cross-functional initiatives to drive business growth. The Chief of Staff will also act as proxy for the CEO in key meetings and decisions when appropriate.

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6-to-18-month Deliverables For This Role

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Gain a strong understanding of Invitation Homes including the corporate structure, workflow, services offered, and current plans for company growth. Cultivate relationships and inspire trust across functional leadership, including a strong rapport with the CEO. Work to streamline senior management communication and recommend improvements. Provide key support for the broader standardization and operational efficiency initiatives across the business.

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Specific Responsibilities

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Executive Partnership

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• Serve as a strategic thought partner to the CEO, providing daily support and counsel on key priorities.
• Prepare for and participate in executive meetings, draft internal and external communications.
• Represent the CEO as a proxy in meetings and decision-making forums as needed.

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Strategic Planning & Analysis

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• Support the development and execution of short- and long-term strategic business plans.

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Project & Program Management

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• Lead enterprise-wide initiatives and cross-functional projects from concept through execution.
• Resolve operational and strategic challenges by coordinating efforts across teams and functions.
• Track and report progress on strategic initiatives and key performance indicators (KPIs).

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Operations & Process Improvement

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• Facilitate information flow and alignment across the executive team and broader organization.
• Monitor and evaluate business processes and systems to identify opportunities for improvement and innovation.
• Leverage technology to enhance efficiency, transparency, and operational excellence.

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Stakeholder & Organizational Management

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• Manage communication and engagement with the Board of Directors, senior leadership, and external stakeholders.
• Support preparation for executive leadership and board meetings, including helping frame the executive agenda.
• Establish and uphold policies that reflect and promote company culture and vision.

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Additional Responsibilities

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• Perform other duties and special projects to support evolving business needs.

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Experience / Skills Required

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• A minimum of (10) years of business analysis, strategic planning, or project management experience, ideally in real estate, management consulting, investment, or private equity environments.
• A minimum of (4) years of people leadership experience.
• Proven track record of leading and managing complex and cross-functional projects and initiatives and delivering results in a fast-paced and dynamic environment.
• Strong foundation in investing and corporate strategy.
• Excellent analytical, problem-solving and decision-making skills.
• Executive-level project management experience.
• High confidentiality and professional demeanor.
• Exceptional communication, presentation, and interpersonal skills, and ability to build and maintain positive and productive relationships with internal and external stakeholders.
• Highly organized, detail-oriented, and self-motivated, and able to prioritize and manage multiple tasks and deadlines.
• Entrepreneurial, driven, and vision-focused leader who is not afraid to get into the trenches and build sustainable processes. 
• Self-motivated with “can-do” attitude.
• Openness to utilizing technology to further growth and efficiency.
• Ability to travel frequently.

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Education

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• Bachelor’s degree in business administration, finance, accounting, or related field.

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COMPENSATION AND RELOCATION:

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The company provides a highly competitive compensation and benefit package, including an attractive base salary, an incentive opportunity and employee benefits. A comprehensive relocation package is available as needed.

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Salary Range

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The salary range for this position is: $152,250.00 - $263,900.00, plus individuals may be eligible for an annual discretionary bonus. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications, location, and applicable employment laws.

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Compensation And Benefits

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To attract and retain top talent, we're pleased to offer competitive compensation and benefits, including:

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• Annual bonus program
• Health, dental, vision, and life insurance
• Long-term and short-term disability insurance
• Generous paid time off plans include vacation accrual, sick time, standard holidays and floating holidays
• 401(k) with company matching contributions
• Awesome work environment with casual dress
• Team events and gatherings (Pre- and Post-Covid)

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Invitation Homes is an equal opportunity employer committed to fostering a diverse, inclusive and innovative environment with the best associates. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other factor protected by applicable federal, state or local law. If you have a disability or special need that requires accommodation, please contact us at humanresources@invitationhomes.com.

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To all recruitment agencies: Invitation Homes does not accept agency resumes. Please do not forward resumes to Invitation Homes employees. Invitation Homes is not responsible for any fees related to unsolicited resumes.