Chief of Staff (CEO Office)

Job Description:

The Chief of Staff will serve as a strategic partner to the CEO, ensuring clarity, alignment, and effective execution across Parfois’ global business.

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The role will be central to connecting strategy with execution, translating the company’s priorities into actionable initiatives, fostering collaboration among senior leaders, and enabling informed, high-impact decision-making at the executive level.

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The Chief of Staff will act as a catalyst for organizational effectiveness, ensuring that strategic priorities remain focused, coordinated, and effectively implemented across functions and markets.

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Main Responsibilities:

• Drive strategic alignment across the organization, ensuring that business objectives and strategic initiatives are appropriately prioritized and executed in line with Parfois’ long-term vision.
• Partner closely with executive leaders to shape and implement strategic plans that strengthen business performance, support sustainable growth, and enhance organizational effectiveness.
• Provide the CEO with analytical and strategic insights to support executive decision-making and identify emerging opportunities and challenges across functions and markets.
• Lead and coordinate cross-functional strategic initiatives aimed at improving organizational structures, processes, collaboration, and overall business effectiveness.
• Manage core executive processes, including Executive Committee meetings, leadership meetings, business reviews, and strategic planning cycles, ensuring consistency, focus, follow-through, and accountability.
• Facilitate communication and alignment between the CEO and senior stakeholders, promoting transparency, clarity of priorities, and effective execution.
• Support company-wide governance and alignment through participation in Executive Committee meetings and, upon explicit request, other senior-level committees.
• Act as a trusted partner to the CEO and senior leadership team, helping ensure that strategic priorities are translated into measurable actions and outcomes.

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Professional Experience & Qualifications:

• Strategic consulting background: Previous experience in a leading strategy consulting firm, ideally within a Retail practice, with exposure to strategic transformation, growth strategy, operating model, and/or performance improvement projects.
• Retail expertise: Strong understanding of the retail sector, including commercial strategy, customer experience, store and digital operations, merchandising, international expansion, and organizational effectiveness.
• Fashion retail experience: Direct experience working within a fashion retailer is highly desirable and will be considered a strong asset.
• Strategic and analytical capabilities: Demonstrated ability to structure complex business challenges, develop data-driven insights, and translate analysis into clear strategic recommendations and actionable plans.
• Executive exposure: Experience working directly with C-suite executives and senior leadership teams, with the ability to navigate complex organizations and operate effectively in high-level decision-making environments.
• Cross-functional leadership: Proven ability to lead and coordinate complex, cross-functional initiatives across multiple functions, geographies, and stakeholders.
• International experience: Experience working in international or multi-market environments is highly valued, particularly within a global or rapidly expanding retail organization.
• Communication and stakeholder management: Exceptional communication, presentation, and interpersonal skills, with the ability to influence senior stakeholders and facilitate alignment across diverse teams.
• Education: University degree from a leading institution; an MBA or postgraduate qualification from a recognized business school would be considered an advantage.
• Languages: Fluency in English, and Spanish or Portuguese is required. Additional languages are considered a plus.