Business Operations Manager

Position summary

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Florida Medical Clinic Orlando Health

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Status: Full Time - Monday - Friday 8:00AM to 5:00PM  

Department: Administration  

Location: Land O' Lakes, FL  

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Job Summary: Responsible for overseeing all operational aspects (day to day operations, maintenance, and growth) of the Float Team. Assists the Associate Director on a daily basis supporting the departments.

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Why is Florida Medical Clinic Orlando Health your best place to work?

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✅ Education & Career Growth – Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.  

✅ Health & Wellness – Comprehensive medical, dental, vision, free virtual visits, and well-being programs.  

✅ Financial & Retirement – Up to 5% employer match on retirement contributions.  

✅ Work-Life Balance – Four weeks of paid parental leave, PTO, and flexible leave options.  

✅ Family & Pet Support – Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.

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Qualifications

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What you will do

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• Manages staff 
• Directs, coordinates training, coaches and oversees employees on the Float Team  
• Completes and reviews performance evaluations on assigned Employees  
• Collaborates with Director/Associate Director with problem resolution  
• Reviews and investigates information related to issues or concerns prior to employee reprimand or staffing changes with Director/Associate Director  
• Maintains and monitors attendance of staff  
• Coordinates staffing needs and schedules for departments include PTO requests or staffing shortages  
• Makes recommendations and changes related to staffing needs  
• Holds monthly staff meeting for department  
• Monitors uniform and ID badge compliance  
• Monitors job description compliance and productivity standards with employees and providers  
• Addresses and coordinates training needs of department

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• Assists in recruiting candidates for open positions  
• Reviews applications and resumes to select applicants  
• Conducts screening interviews for Director/Associate Director for open positions  
• Performs reference checks on prospective employees

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• Manages workflow within the department  
• Answers incoming phone lines and handles messages  
• Oversees Land o Lakes, Admin 3rd Floor office inventory and generates purchase requisitions  
• Distributes incoming and outgoing mail  
• Delivers Access Agreement forms and Termination forms to IT  
• Produces memos, spreadsheets, forms and letters utilizing various software products  
• Researches invoices as required by Director/Associate Director  
• Creates Excel reports as needed  
• Pulls all invoices required by Director/Associate Director  
• Prepares mileage form for Director/Associate Director  
• Does all required scanning  
• Addresses software, hardware, and phone issues and creates IT tickets if unable to resolve, and monitors ticket statuses daily  
• Addresses facility issues and creates work tickets for Maintenance  
• Handles and resolves patient complaints

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• Manages secure and biomedical waste permits  
• Work with vendor if additional pick-ups are requested from clinical offices  
• Review and approve invoices  
• Ensure yearly renewals are completed

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• Manages CLIA licenses  
• Review and approve invoices  
• Yearly review of existing licenses  
• Scan and distribute newly acquired licenses

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• Manages interpreter services  
• Schedule onsite services as needed  
• Provide technology support to departments  
• Review and approve invoices

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• Manages payroll  
• Reviews and edits payroll for department  
• Enters miscellaneous time (i.e. PTO, CME, jury duty, and bereavement time) as needed if available and approved  
• Approves time sheets for salaried employees  
• Completes payroll change forms

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• Facilitates office communication  
• Attends meetings as required  
• Provides flow of information between management and staff

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• Manages facility  
• Addresses facility issues and creates work tickets for Maintenance  
• Ensures the office is clean and well maintained  
• Ensures the office is safe by identifying and eliminating safety hazards  
• Reports incidents, accidents, or injuries to Administration by completion and submission of proper form(s)

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• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
• Performs all other duties as assigned.
• Maintains an organized and clean work area
• Assists with special projects as needed
• Performs other incidental and related duties as required and assigned
• Participates in maintenance of clinical supplies

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Qualifications

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• High school graduate or GED equivalent
• Excellent interpersonal and communication skills
• Strong computer proficiency
• Demonstrated ability to lead people and get results through others
• Ability to plan ahead, organize and manage multiple priorities
• None

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Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation, and dedication, we're the right company for you.