Business Operations Manager

Position Summary

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Florida Medical Clinic Orlando Health

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Job Title: Business Operations Manager

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Status: Full Time -Monday - Friday 8:00AM to 5:00PM

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Department: Administration

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Location: Land O' Lakes, FL

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Job Summary: 

Responsible for overseeing all operational aspects (day to day operations, maintenance, and growth) of the Float Team. Assists the Associate Director on a daily basis supporting the departments.

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Why is Florida Medical Clinic Orlando Health your best place to work?

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✅ Education & Career Growth – Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.

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✅ Health & Wellness – Comprehensive medical, dental, vision, free virtual visits, and well-being programs.

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✅ Financial & Retirement – Up to 5% employer match on retirement contributions.

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✅ Work-Life Balance – Four weeks of paid parental leave, PTO, and flexible leave options.

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✅ Family & Pet Support – Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.

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Qualifications

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What you will do

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• Manages staff  Directs, coordinates training, coaches and oversees employees on the Float Team  Completes and reviews performance evaluations on assigned Employees  Collaborates with Director/Associate Director with problem resolution  Reviews and investigates information related to issues or concerns prior to employee reprimand or staffing changes with Director/Associate Director  Maintains and monitors attendance of staff  Coordinates staffing needs and schedules for departments including PTO requests or staffing shortages  Makes recommendations and changes related to staffing needs  Holds monthly staff meeting for department  Monitors uniform and ID badge compliance  Monitors job description compliance and productivity standards with employees and providers  
• Addresses and coordinates training needs of department
• Assists in recruiting candidates for open positions  Reviews applications and resumes to select applicants  Conducts screening interviews for Director/Associate Director for open positions  
• Performs reference checks on prospective employees
• Manages workflow within the department  Answers incoming phone lines and handles messages  Oversees Land o Lakes, Admin 3rd Floor office inventory and generates purchase requisitions  Distributes incoming and outgoing mail  Delivers Access Agreement forms and Termination forms to IT  Produces memos, spreadsheets, forms and letters utilizing various software products  Researches invoices as required by Director/Associate Director  Creates Excel reports as needed  Pulls all invoices required by Director/Associate Director  Prepares mileage form for Director/Associate Director  Does all required scanning  Addresses software, hardware, and phone issues and creates IT tickets if unable to resolve, and monitors ticket statuses daily  Addresses facility issues and creates work tickets for Maintenance  
• Handles and resolves patient complaints- move to manages workflow
• Manages secure and biomedical waste permits  Work with vendor if additional pick-ups are requested from clinical offices  Review and approve invoices  
• Ensure yearly renewals are completed
• Manages CLIA licenses  Review and approve invoices  Yearly review of existing licenses  
• Scan and distribute newly acquired licenses
• Manages interpreter services  Schedule onsite services as needed  Provide technology support to departments  
• Review and approve invoices
• Manages payroll  Reviews and edits payroll for department  Enters miscellaneous time (i.e. PTO, CME, jury duty, and bereavement time) as needed if available and approved  Approves time sheets for salaried employees  Completes payroll change forms
• Facilitates office communication  Attends meetings as required  Provides flow of information between management and staff
• Manages facility  Addresses facility issues and creates work tickets for Maintenance  Ensures the office is clean and well maintained  Ensures the office is safe by identifying and eliminating safety hazards  Reports incidents, accidents, or injuries to Administration by completion and submission of proper form(s)
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state, and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
• Performs all other duties as assigned.
• Maintains an organized and clean work area
• Assists with special projects as needed
• Performs other incidental and related duties as required and assigned
• Participates in maintenance of clinical supplies

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Qualifications

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• High school graduate or GED equivalent
• Excellent interpersonal and communication skills
• Strong computer proficiency
• Demonstrated ability to lead people and get results through others
• Ability to plan ahead, organize and manage multiple priorities
• None

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Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.