Business Operations Manager

Business Operations Manager

Fulfillment Operations & Cross-Team Bridge

About the Company  

 Our client is a cutting-edge AI homebuilding company redefining how homes are designed, built, and delivered. By combining robotics and artificial intelligence, they’re streamlining construction and fulfillment in an entirely new way.  

The Role  

 We’re seeking a Business Operations Manager to serve as the operational bridge between the product (AI/robotics) and sales teams. You’ll own the entire post-sale customer fulfillment journey—ensuring what we build and sell is delivered seamlessly and successfully.  

What You’ll Own  

Fulfillment Operations  

• Oversee the full customer delivery lifecycle—from order to implementation  
• Develop and scale fulfillment workflows for AI/robotics deployments  
• Lead quality control, onboarding, and customer implementation processes  
• Project manage site-level deployments and ensure successful handoff  

Cross-Team Bridge  

• Translate customer requirements from sales into actionable product needs  
• Keep sales teams informed on product capabilities and delivery timelines  
• Align customer expectations with internal development and readiness  
• Facilitate tight coordination between product, sales, and fulfillment  

Process & Data  

• Define and track key fulfillment KPIs (timeliness, satisfaction, success rates)  
• Build automated systems for tracking and customer communication  
• Create models for capacity planning and operational scaling  
• Establish and enforce quality assurance protocols for deployments  

Who You Are  

Core Skills  

• 3–7 years of experience in operations (tech/SaaS or deployment preferred)  
• Strong background in implementation, logistics, or technical rollouts  
• Skilled in project management and cross-functional collaboration  
• Data-driven with an eye for process improvement and optimization  

Startup DNA  

• Thrives in fast-paced, evolving environments  
• Naturally solution-oriented with a "how do we make this work?" mindset  
• Strong communicator who brings teams into alignment  
• High ownership mindset, especially around customer experience  

What We’re Not Looking For  

• Construction industry experience (not required)  
• Traditional, hierarchical operations backgrounds  
• Rigid processes—this is a startup, not a corporation  

Success Metrics  

• Customer Delivery: On-time implementation, satisfaction scores, reduced friction  
• Team Alignment: Seamless coordination between product and sales  
• Operational Excellence: Scalable systems, efficient workflows, and cost-effective processes  
• Scalability: Ability to support rapid growth without sacrificing quality  

Why This Role Matters  

• Impact: Directly shapes the customer experience and retention  
• Ownership: Lead and build fulfillment operations from the ground up  
• Visibility: Work across departments and with senior leadership  
• Growth: Significant equity and career growth potential at a high-growth startup