Business Operations Manager, Customer Success

About Our Client

The organization operates in the cybersecurity industry, focusing on digital transformation and cloud-native security solutions that help customers become more agile, efficient, resilient, and secure. It leverages large-scale security data and a Zero Trust Exchange platform to protect users, devices, and applications from cyberattacks and data loss worldwide. The organization emphasizes innovation, AI integration, and high-performing teams to address evolving cybersecurity challenges.

​

About the Opportunity

The Business Operations Manager, Customer Success supports the global Technical Success organization by driving operational discipline, strategic planning, and business performance. This role ensures effective execution of priorities, resource planning, and delivery of actionable insights that enable the team to scale efficiently and achieve business objectives.

​

Responsibilities

• Partner with Technical Success leadership to manage business operations cadences and ensure execution against strategic priorities.  

• Support resource management and capacity planning to align team coverage and workload with business needs.  

• Coordinate preparation for Monthly Business Reviews, Quarterly Business Reviews, and Annual Operating Planning activities.  

• Develop and maintain KPIs, dashboards, scorecards, and performance reports to provide actionable insights to leadership.  

• Identify and implement AI and automation solutions to improve reporting, streamline workflows, and increase operational efficiency.  

• Analyze business performance and identify opportunities for process improvements and operational optimization.  

• Coordinate cross-functional initiatives and ensure key operational priorities are tracked through execution.

​

Requirements

• 3–5 years of experience in Business Operations, Strategy & Operations, Customer Success Operations, Finance, or a related field.  

• Experience with planning, resource management, reporting, KPI management, and operational analysis.  

• Experience supporting cross-functional or customer-facing business processes and operational cadences.  

• Ability to build and maintain leadership dashboards and translate data into actionable business insights.  

• Proven ability to manage projects or operational initiatives from planning through execution.  

• Curiosity about AI and experience using AI tools to improve daily workflows and productivity.  

• Strong analytical, organizational, communication, and problem-solving skills.  

• Ability to work effectively with senior leaders and cross-functional stakeholders.

​

Pay Range and Compensation Package

• Base pay range: $108,500–$155,000 USD annually, excluding commission, bonus, equity, and benefits.

​

​

Equal Opportunity Statement

Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

​

​

Note

RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.