Job Description:

We have an exciting opportunity for a Business Operations Analyst 3 with the top leading multimedia and creative software company in the world using cutting-edge tools and technologies, including industry-leading AI and creative software, empower millions of users to achieve their creative and business goals.

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As a Business Operations Analyst, you'll have the opportunity to collaborate with cross-functional teams, optimize workflows, and drive efficiencies that directly impact our enterprise Digital Media quote to contract operations.

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Job Details

• Business Operations Analyst 3 (Contract)
• Location: Lehi UT (Hybrid Tuesdays, Wednesdays, and Thursdays)
• Duration: 1 Year
• Team: Quote to Cash Operations

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Key Responsibilities:

• Work with Operational teams, Product Business Units, Pricing Strategy teams, to support and operationalize the Go-To-Market offers
• Coordinate, review, and assist in delivery of product and process-specific training related to the Enterprise Go-To-Market offers
• Build and maintain approval and process documentation related to Adobe's Enterprise offerings
• Communicate Go-To-Market changes, process changes, and or system changes to global operational and approval teams that would impact deals they support
• Actively participate in projects within Pricing and Revenue Operations and advocate for continuous improvement in the quote-to-cash processes
• Serve as the first point of contact for team members encountering issues or seeking guidance related to quote-to-contract processes in Salesforce and Microsoft Dynamics.
• Investigate reported issues, troubleshoot system errors, and provide timely resolutions or escalate to appropriate teams for further assistance.
• Maintain documentation of common issues, resolutions, and user guides to facilitate self-service support and knowledge sharing within the team.
• Assist in system administration tasks such as user management, permission setting, and configuration updates.

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Required Skills & Qualifications:

• Outstanding communication skills, able to articulate challenges and help inform decisions to relevant collaborators
• Proven ability to identify problems, propose solutions, and drive projects to completion in a fast-paced environment.
• Meticulous attention to detail and a commitment to delivering high-quality work with a focus on accuracy and precision.
• 3+ years of experience as a business process analyst or similar role, with a strong understanding of quote to contract operations, Salesforce and/or Microsoft Dynamics
• Experience with Wiki, Workfront and JIRA or equivalent bug management software
• Ability to adapt to changing priorities and thrive in a dynamic, rapidly evolving environment.

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Compensation:

• Up to $45.25 per hour.

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