Billing Support Manager

Job Description:

The Billing Support Manager supports the Revenue Cycle Manager in overseeing daily operations of the billing department. This position plays a key role in optimizing revenue cycle processes and maintaining compliance with industry regulations and payer requirements.

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Key responsibilities include but are not limited to:

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•  Assist in managing day-to-day operations of the billing department.
•  Provide training, mentorship, and performance feedback.
•  Oversee insurance follow-up and denial management processes.
•  Provide oversight to the patient refund process.
•  Collaborate with other departments to resolve billing issues.
•  Support implementation of new billing policies, software, or regulatory changes.
•  Assist with audits and maintain documentation for compliance purposes.
•  Monitor claim submission workflows to ensure accuracy and timeliness.

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A successful candidate will have the following qualities:

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•  Strong analytical and problem-solving skills
•  Excellent communication and leadership abilities
•  High attention to detail and organizational skills
•  Proficiency with Microsoft Excel and billing systems
•  Experience in vision billing preferred
•  Knowledge of credentialing processes and payer enrollment (CAQH, PECOS, NPPES) preferred
•  Knowledge of payor portals (Avality, etc.)

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Qualifications:

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Minimum of three to five years of medical billing experience required, with at least one to two years in a lead or supervisory role. Must have familiarity with CMS guidelines, payer rules, HIPAA, and healthcare billing software (e.g., EHR/PM systems).

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This position will report to the regional billing office in Louisville, KY and be regularly scheduled to work full-time Monday-Friday.

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Benefits Include:

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Generous paid time off including up to 3 weeks of PTO in the first year, 6 paid holidays, and 1 floating holiday per year

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Employee Stock Ownership Program (ESOP) and 401k

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Medical Insurance, including up to a $500 employer contribution to your HSA

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Dental Insurance

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Company-paid life insurance, with supplemental insurance available

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Long-term and short-term disability insurance

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Free eye exam and glasses